Please note: This feature is only available for the Pro plan and above. If this tool is used during your free trial period, the trial period automatically ends.
*Unless you are migrating to Rise from another loyalty platform. A one-time upload is included in every plan.
In this article, you will learn:
What the tool is
What you can use it for
How to use it
What is the bulk store credit tool?
Our tool allows you to award your customers with store credit, or adjust their existing store credit balances, in bulk. Whilst our automatic flows reward your customers based on their activity, this tool allows you to reward your customers at any time (without them having to meet the specific conditions set up in the flows).
What can this tool be used for?
How to issue store credit in bulk:
Step 1: Go to the Rise dashboard -> Store Credit tab -> Create bulk campaign
Step 2: Click ‘Create Bulk’
Step 3: Select ‘Loyalty Cards’
Step 4: Follow the instructions outlined for you (as seen in the screenshot below):
When you download the CSV template, please:
Leave the first row (with the headings) exactly as is. If you make any adjustments, the file won’t upload.
Delete the contents in the second row - this is just an example for you to see which information to insert.
Code column: You can leave this blank if you’d like us to generate the codes for you. However, if you’d like to create your own codes, please ensure they are between 8- 20 alphanumeric characters only (per Shopify’s requirements).
Adjust_amount: Insert the store credit value without currency symbol - i.e only digits (no other characters). You can also deduct your customer’s store credit balance by setting the amount to a negative value. (e.g if you want to deduct 10 store credit from your customers’ balance, just set this value to -10).
Expires_on: Insert an expiration date, or leave blank if you do not want credit to expire.
Customer_name & customer_email: you can leave the ‘customer_name’ field blank, however ‘customer_email’ is mandatory.
Reason & note: Here you can insert information that will only be viewed by your team via the Rise dashboard (see screenshots below). This allows you to keep track of why you have created these codes, or include any other details. Please note that the ‘reason’ or ‘note’ cannot be edited once the loyalty card has been created.
Step 5: Once you have successfully uploaded your CSV file, please insert the campaign name.
There is also the option to select ‘zero out existing balance before updating’. This will reset your customers’ store credit balances to zero before updating the new balance. Please do not tick this box if you’d like to add store credit to your customers’ existing balances.
Step 6: Create & Approve
Once you approve your campaign, you’ll see that the status is ‘Running’ (see screenshot below).
Please note that if you are planning to upload credit to a large number of customers (over 10K) it's best to reach out to us beforehand. Also, it's important to note that exceptionally large files may take more time to upload so we recommend uploading a few days prior to the target date.
Export: Once the upload is complete, you can export your campaign details. Click the export button (as seen in the screenshot above) to download your CSV file. You can then upload this to your CRM platform to send the codes to your customers.
Performance: You can track the performance of your campaign by clicking on the ‘Performance’ button. Learn more here.
Delete: The delete button will appear on bulks in draft mode and will remove the draft file from the dashboard permanently. If you’d like to delete credit you uploaded, you can adjust the gift card balance to ‘0’ or disable the gift cards through the Rise dashboard - learn more here.
Step 7: note: This tool does not notify your customers that they received store credit. To notify your customers, please export the CSV file and upload it to whichever email marketing tool you use.
Got any feature requests?
Feel free to add them to this feature request form.
Have more questions?
Feel free to contact us at [email protected] or in the chatbox.