In this article you will learn:
- How to manage your issued Gift Cards & store credit, and export data files.
- How to see Gift Cards details and customer info.
- How to change the balance of a Gift Card, re-send it or disable it.
- How to manage all orders that used Gift Cards or store credit.
Rise offers a complete Gift Card Management tool that empowers your CS teams and gives them all the necessary tools to decrease support ticket time and customer friction.
In this article we'll go over these tools as well as analytics tools, to give you a bird's eye view of how Gift Cards are used in your store.
If you'd like to learn about Rise's management capabilities in a video format, you can check out this video 😄
Managing your Store Credit:
Store credit tab: For every Gift Card and Loyalty Card- you can see exactly what it was used for.
You can easily export all the data in your activity page, using the Export button, as well as import your old Shopify cards into our system (reach out to the Rise support team to do so).
To learn more about the export feature, check out this article.
Search Bar: In the search bar, you can input the buyer/recipient name, buyer/recipient email, or order number. This will present the full Gift Card code, allowing you to re-send it to the customer who lost it.
Gift Card details:
As you can see, the Gift Card code is available to the CS team. You can also see the order number (linked to the order on Shopify), the state and date the card was last used, and the Gift Card law associated with this state. This feature helps your accounting team organize their records and makes sure your company complies with regulations.
Changing Gift Card balance:
Clicking the Change Balance button will enable your CS team to alter the value of the Gift Card.
You can re-send Gift Cards by clicking the Resend Gift Card button. This button lets you choose the email the Gift Card is sent to, in case the customer made a mistake entering the email.
Disabling a Gift Card: You can disable a Gift Card anytime at any case by simply pressing the Disable Gift Card button on the bottom of the Gift Card details page.
Managing orders that have used store credit:
To all orders that were paid with Rise's gift cards or loyalty cards, Rise will add a tag to the order according to which type of card was used (gift card\loyalty). This allows you to keep track of all orders in which your Rise programs were involved, to help you better understand the utilization of your gift cards and rewards.
Got any feature requests?
Feel free to add them to this feature request form.
Have more questions?
Feel free to contact us at [email protected] or in the chat box.