In this article you will find:

  1. What are “conditions”?

  2. Explanation of each offered condition.

  3. How to select a condition (“Add case”) for your WorkFlow.

To view an overview of how to build a Workflow and your options for 'Trigger', 'Condition' and 'Reward', watch below:

What are “conditions":

Conditions are different cases based on which you can reward/segment your customers.

Possible conditions:

  • Total Cart Price - The total price of the current purchase. Example: If a customer spent more than $100 in a single purchase, then a $10 Store Credit will be issued.

  • Product IDs - The ID of a specific product. Example: If a customer purchased an item that its Product ID is 9956312, then issue Store Credit.

  • Orders Count - The number of purchases a customer made at your store. Example: If a customer made more than 3 orders, then a $10 store credit will be issued.

  • Total Spent - The amount that the customer has spent in his lifetime. Example: If a customer spent more than $1000 in his lifetime at your store, then a customer tag: "Gold" will be added to the customer. You can also add another action - Issue Store Credit.

  • Customer Tags - Any customer tags that match the condition. Example: If a customer is tagged as "Gold", then issue Store Credit.

  • Account Owner - Any customer that holds an account in your store. Example: If a customer has an account at your store, then issue Store Credit.

  • Customer Created At - The date the customer was created at. Example: If a customer was created after May 20, 2019, then issue Store Credit.

How to select a condition/s (Add case) for your WorkFlow:

After selecting your trigger, click on the "Add condition" button.

On the left side, a menu will be displayed. Click on the dropdown box in order to select a condition.

Once selecting your condition, set your own values and set up your rule.

For example: If the total order value is greater than $250, proceed to the next action.

You can set unlimited conditions in each step! So you can custom your rules to your own needs, without creating multiple WorkFlows.

In order to do so, click on the “Add another condition” button.

Once you’ve finished selecting and editing your conditions, you can move forward to choosing an action.

If you set up multiple conditions in one WorkFlow, make sure that they are set up from the highest to lowest value For example ($1000-> 750 -> 500):


  • Make a test purchase to make sure the conditions are set up correctly.

  • Set up conditions based on your customers’ behavior and your weak points (AOV, customer retention, etc).

Related articles:

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