Before you start reading, if you have any ideas/comments on how we could improve we'd love to hear. Let us know through the chat box or mail to Rise Support.  

In this article you will find:

  1. How to uninstall Rise.
  2. Cancelling FAQ's.

To uninstall Rise:

  1. Go to your Shopify admin. 
  2. Click the Apps tab.
  3. Locate the Rise app and delete

Please fill in the reason for removing and a short description before uninstalling - your feedback is important to us! When you're done, click on uninstall.

4. After you uninstall the app, the billing cycle immediately stops.

FAQ's:

Q: Can the Gift Cards be redeemed after I remove the app?
A: Customers can still redeem later but you won't have the management capabilities our app offers.

For Shopify Basic merchants that created gift cards before they were included in their plan, we have created discount codes instead of gift card codes, that we manage so  your customers can redeem them multiple times. Because of that, when a merchant removes the app we have no way of managing the discount codes, and they turn into one-time discount codes (your customers will have to redeem the entire amount in one purchase).

Q: Do I need to remove code implementations from my theme?
Answer: No. No code was added to your theme.

Q: If I install Rise again, will all my data be saved?
A: Yes, all your settings will be saved and you will be able to start where you left off.

Related articles:

Got any feature requests?

Feel free to add them to this feature request form.

Have more questions?

Feel free to contact us at [email protected] or in the chat box

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