In this article we are going to cover:
How to activate Rise’s integration with Shopify POS -
Rise automatically integrates with your Shopify POS. Please ensure that your POS is connected to the same account as your online store.
If your physical and online stores are under different Shopify accounts, you can use the Multiple Store option. Contact us for more details on this setup.
How customers achieve loyalty rewards with Shopify POS -
Customers earn rewards automatically when they make a purchase through your Shopify POS.
To ensure they receive their rewards, it's important that sales reps add the customer to the order before completing the purchase
Once the customer is added, they will receive store credit based on the Loyalty & Rewards workflows you’ve set up in your store.
How to add the Rise.ai tiles to your Shopify POS -
To add the tiles, please follow these steps:
Select Add tile → App → Choose the Rise app integration.
After selecting Rise.ai, select Add next to Store Credit under App Extensions.
How customers can redeem store credit using Shopify POS -
To redeem store credit, you first need to select a customer. Click Add Customer and search for the customer to view their balance and apply store credit to the purchase.
Once the customer is selected, their store credit balance will be displayed in the Store Credit tile.
To apply store credit, click the Store Credit tile and copy the wallet code.
After adding a product to the cart, go to Checkout → Select the Gift Card payment option
Click on Enter the code
Paste the code → Click on Redeem.
How to refund with store credit via Shopify POS -
The POS Refund Extension allows merchants to process refunds directly within Shopify’s POS.
Learn more about how to issue store credit refunds here.
Please note:
Customers who register using a phone number instead of an email will not receive notifications about the store credit they earn. However, they can still accumulate and redeem rewards through the POS system.
If you have a "Create Account, Get Reward" workflow set up, customers who register via your POS system will not receive the reward. This workflow applies only to customers who create an account through your online store.
Got any feature requests?
Feel free to add them to this feature request form.
Have more questions?
Feel free to contact us at [email protected] or in the chat box.