In this article you'll learn:
How to enable the option to refund with store credit in your POS
How to refund orders with store credit
How to enable the option to refund with store credit in your POS -
Important: To enable the option to refund with store credit in your POS, you must first activate the feature in your Shopify admin.
Enable the refund option in Shopify:
Go to your Shopify Admin ➝ Point of Sale ➝ Settings.
Select POS Apps.
Select (New) Refund with Rise store credit and click Add.
How to refund orders with store credit -
Once enabled, you can refund orders with store credit using the steps below:
Open the relevant order and click the (New) Refund with Rise store credit
Select the items to be refunded and click Continue.
Choose the customer who will receive the store credit:
You can select the customer from the order.
Or you can search for a different customer (useful for gift returns).
If no wallet exists, you can create a new one (if they already have a wallet it will appear in the search, otherwise it will create a new one).
Add a refund reason by clicking on Select reason (required).
After selecting the refund reason, click Save to proceed.
Optionally, add an internal note for the refund.
5. Here you can decide whether to include the shipping cost, taxes or restock the product.
6. You can adjust the refund amount if needed (e.g., add an incentive up to 20% of the total).
7. Click on the Refund $ with store credit ➝ Done to finish the process.
Once completed, refunded items will appear under Removed Items in the order details.
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