Merchants on our Premium and Enterprise plans can use their own domain in order to send all Rise emails.
To set this up, please follow the steps below:
Step 1: Notify the Rise team of the domain you'd like to switch to
Please reach out to the Rise team via our customer support chat (on the bottom right hand corner of the Rise dashboard), or contact your Account Manager directly (Enterprise only) and let us know which domain you'd like to switch the sender's address to.
Step 2: Receive domain details from Rise and update email service provider
We will provide you with the domain details to include in your email service provider. There, you will need to add DNS records for sending (outlined in the documentation we send you).
Once you have done so, please notify us again so we can ensure that it was set up correctly.
If your email service provider is Shopify -> go to your Shopify admin -> Settings -> Domains -> select the domain -> DNS settings (top right hand corner) -> insert info (and notify us once this is complete).
Step 3: Let us know that you set up the DNS settings
We will confirm that it is set up correctly and make sure we see the changes on our end.
Step 4: Let us know the sender name
Once confirmed that the DNS is set correctly, the final step would be to decide on the sender name that all emails will be sent through.
To do so, you will be asked to provide the name you'd like the email to be sent from, and the email address, in this format:
"Tiny Thorns <[email protected]>"
Got any feature ideas?
Feel free to add them to this feature request form.
Have more questions?
Feel free to contact us at [email protected] or in the chat box.