Loox Integration

How to integrate Loox with Rise to send Store Credit rewards for new product reviews.

Hila Butbul avatar
Written by Hila Butbul
Updated over a week ago

In this article you will find:

  1. How to activate the Loox integration

  2. How to send Store Credit rewards for product reviews.

How to Activate the Integration:

First, make sure you have Rise and Loox installed on your Shopify store.

Then, go to your Rise dashboard -> Integrations, and activate the integration.

Once activating through Rise, it will send you to the Loox dashboard, then proceed as follows-

Go to your Loox dashboard -> Integrations -> Rise -> Activate integration

Now you are integrated and you can continue with the set up.

How to send store credit rewards for product reviews:

Please note: This only supports reviews submitted through a review request email. Manual reviews (reviews submitted directly on-site) wonโ€™t be rewarded.

  1. Go to your Workflows tab -> "Create your own".

  2. Click 'Select Trigger' and choose 'Loox Review Created'.

3. Click 'Add condition', and choose the condition in which customers will get a reward.

  • Product id: will reward the customer based on which product was reviewed.

  • Review star count: will issue a reward based on how many stars the customer gave the product

  • Photo or Video: will reward the customer based on if they have uploaded a photo or video to their review.

4. Choose an action: Issue Store Credit/Issue Limited Store Credit (the credit can be redeemed only on a specific collection) and fill in the chosen action fields. You can also choose to add customer tags to customers who meet the condition and add a delay to the reward.

5. You can click on 'Test Workflow' to see the email sent and the reward issued to the customer.

6. The last step for setting up the workflow is activating it by clicking on the toggle. When you're finished, don't forget to click save!

Now make sure your customers know that they will get a reward when leaving a review! You can do so by mentioning it in the review request email you send out.

Then you can simply sit back and relax as you watch the reviews start coming in ๐Ÿ˜‰

Got any feature requests?

Feel free to add them to this feature request form.

Have more questions?

Feel free to contact us at [email protected] or in the chat box.

Did this answer your question?