In this article you will find- 

  1. Advanced customizing of your Gift Card product
  2. Using gift cards on Multiple stores
  3. Fixes to issues regarding the Gift Card function.

General Questions

Q: Can I remove the IM and Email options from the Gift Card popup?

A: Yes this is possible. Please contact us if you are interested in this.

Q: Can I have multiple Gift Card products or different product pages?

A: You can only create one Gift Card product page, but you can have as many variants as you like, and add as many images as you like to the pop-up. 

You can look at Spongebob example as a nice set up of our services with multiple variant images.

Q: Can the “Send as a Gift” button appear on the collection page or on the product pop-up? 

A: Our button can't be inserted in collection pages, only product pages. So we recommend having a separate Gift Card page in your store’s main menu or product menu. This will also make it easier for your customers to find your Gift Card product.

Q: Can Rise’s Gift Cards be valid in multiple stores?

A: Good news! Rise’s gift cards can work in multiple stores.

Please contact us if you are interested in this feature. 

Bug resolutions

Q: Why is the Gift Card applying for shipping at checkout?

A: This happens if the gift card is marked as a physical product.

To fix this please follow these steps-

  1. Go to your Shopify admin -> Products -> Rise’s Gift Card product.

In this page, go to the Variants section and edit each variant

Then Un-check the "this is a physical product" box

Q: Why does the Gift Card appear as “out of stock”?

A: This occurs when the ‘track quantity’ option is activated for the Gift Card product. 

To fix this please follow these steps-

  1. Go to your Shopify admin -> Products -> Rise’s Gift Card product.

In this page, go to the Variants section and edit each variant

  1. Uncheck the “track quantity” box

 

Q: Can the Rise Gift Cards work with third-party payment gateways?

A: Currently, the 'Send as a Gift' function works only for Shopify payments and in Paypal (as well as separate checkouts we are integrated with). Meaning, if a customer purchases a gift card through a third-party gateway, the gift card will not be sent to the recipient they've inserted in the 'Send as a Gift' popup and will be sent to the buyer of the Gift Card.

Q: Why are my Gift Cards not working at checkout?

A: Before being able to use gift cards, you have to enable the use of gift cards in your Shopify website.

To do so, go to your Shopify admin -> Products -> Gift Cards -> Sell Gift Cards

Got any feature requests? 

Feel free to add them to this feature request form. 

Have more questions?

Feel free to contact us at [email protected] or in the chatbox 

Did this answer your question?