Now that nearly 10% of all fraud attempts in the eCommerce world are centered around Gift Cards, it is even more crucial to protect your business. Learn how Rise does it with you.

In this article you will learn:

  1. How Rise prevents Gift Card fraud

  2. How Rise integrates with leading fraud prevention companies.

  3. How to track the status of Gift Cards before they are sent out.

How Rise prevents Gift Card fraud

Rise uses both Shopify’s native algorithms as well as internal fraud prevention tools from stopping fraudulent gift cards from being sent.

When a purchase of a Rise’s Gift Card is made and flagged by us or by Shopify as a fraud risk over 0, the order will not be fulfilled and the Gift Card will not be sent to the customer. 

Instead, we will flag the Gift Card as a fraud risk, enabling your customer care team to assess the order and determine whether or not to send the gift card. Once the vetting process is done, simply click the “Fulfill” button to send the Gift Card to the recipient.

Please note that the Rise fraud protection will flag as fraud all gift card orders that are purchased with another gift card or with a discount code.

In order to fulfill the Gift Card:

  1. Go to your Rise dashboard -> Store Credit  tab.

  2. Search for the Gift Card (by email or name) and click the ‘Fulfill’ button.

Integrations with leading fraud prevention companies:

Rise seamlessly integrates with anti-fraud services used by the store including Shopify’s anti-fraud native tool using the fraud risk score these integrations use.

Rise’s anti-fraud tool is automatically enabled for all users to ensure peace of mind and complete security.

How to track the status of Gift Cards before they are sent out:

You can track the Gift Cards status through your Store Credit tab.

For Gift Cards that are bought in-store - the status will be unfulfilled until the payment is captured. After the payment is captured, the status will change to "fulfilled" and the Gift Card will be sent.

For Gifts Cards that are sent through a Workflow - the status will be unsent until the payment is captured. After the payment is captured, the status will change to "sent" and the Gift Card will be sent.

At any point in the process, you can click the “Fulfill” button to immediately send out the credit.

Got any feature requests?

Feel free to add them to this feature request form.

Have more questions?

Feel free to contact us at [email protected] or in the chat box.

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