In this article we cover-

  1. How Rise cancels rewards that were refunded through the Rise's and Shopify's refund modules.
  2. What happens if the customer already used the store credit.
  3. How Rise returns rewards for orders where store credit was applied to.

Canceling rewards

The store credit reward your customers received from a certain order, will automatically be canceled once that order is refunded through Shopify or Rise. Meaning, the credit the customer received will be deducted from the customer's loyalty code (if they had credit prior to the order, this credit won't be deducted).

Please note that even if the order was partially refunded, the entire amount of store credit given from the order will be canceled, regardless to how much was actually refunded.

If you'd like to add back a certain amount of credit, you can do so by going to your Rise dashboard -> Customers tab, search for the customer, and adjust their balance to whichever value you'd like.

Please note- if the reward was a limited store credit reward, the reward will not be cancelled!

If the customer already used the store credit

If the customer has already used the store credit they've received on the order that you issued a refund on, the following will happen-

  1. If they used only part of the credit, the maximum amount will be deducted.
  2. They will be tagged with a Shopify tag as 'Fraud'

The fraud tag will allow you to find customers who have potentially used the rewards to commit fraud, and then you can decide if you'd like to exclude these customers from receiving future rewards.

To exclude customers with the Fraud tag from receiving rewards, simply add a tag condition to your workflow -

Returning rewards

If a customer applied store credit to an order, and that order is refunded, the store credit will be re-loaded on to their loyalty card code.

If the order was partially refunded, the refunded amount will first be returned to the store credit applied to the order, and then to the other payment method.

Note that if a customer used limited store credit on their order, this will not be returned.

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