Now that nearly 10% of all fraud attempts in the eCommerce world are centered around Gift Cards, it is even more crucial to protect your business. Learn how Rise does it with you.
In this article you will learn:
- How Rise prevents Gift Card fraud
- How Rise integrates with leading fraud prevention companies.
- How to correctly use anti-fraud tools when creating new WorkFlows.
- How to track the status of Gift Cards before they are sent out.
How Rise prevents Gift Card fraud
Rise uses both Shopify’s native algorithms as well as internal fraud prevention tools from stopping fraudulent gift cards from being sent.
When a purchase of a Rise’s Gift Card is made and flagged by us or by Shopify as a level 1 fraudulent purchase, the order will not be fulfilled and the Gift Card will not be sent to the customer.
Instead, we will flag the Gift Card as a fraud risk, enabling your customer care team to assess the order and determine whether or not to send the gift card. Once the vetting process is done, simply click the “Fulfill” button to send the Gift Card to the recipient.
In order to fulfill the Gift Card:
- Go to your Rise dashboard -> Gift Card -> Manage
- Search for the Gift Card (by email or name) and click the ‘Fulfill’ button.
Integrations with leading fraud prevention companies:
Rise seamlessly integrates with anti-fraud services used by the store including Shopify’s anti-fraud native tool. This is achieved by Rise pausing the sending of the Gift Card codes until the order finishes the review process, and payment is captured.
Rise’s anti-fraud tool is automatically enabled for all Pro users and above.
How to correctly use anti-fraud tools when creating new WorkFlows:
In order to enable the use of our fraud prevention tools, when starting a new WorkFlow set the trigger to “Order Paid”. This will ensure that the store credit will only be sent out after the order is paid and payment is captured (as opposed to the “Order Created” rule that sends out the credit immediately).
How to track the status of Gift Cards before they are sent out:
You can track the Gift Cards status through your Gift Cards management board.
For Gift Cards that are bought in-store - the status will be unfulfilled until the payment is captured. After the payment is captured, the status will change to "fulfilled" and the Gift Card will be sent.
For Gifts Cards that are sent through a Workflow - the status will be unsent until the payment is captured. After the payment is captured, the status will change to "sent" and the Gift Card will be sent.
At any point in the process, you can click the “Fulfill” button to immediately send out the credit.
If you are a Rise Pro or Premium user, and you would like to disable the anti-fraud system, Please contact us through the chat box or mail to Rise Support.
Need further help?
Feel free to contact us through the chat box or mail to Rise Support.