In this article you will learn:
- How to manage your issued Gift Cards, and export data files.
- How to see Gift Cards details and customer info.
- How to change the balance of a Gift Card, re-send it or disable it.
Rise offers a complete Gift Card Management tool that empowers your CS teams and gives them all the necessary tools to decrease support ticket time and customer friction.
In this article we we'll go over these tools as well as analytics tools, to give you a bird's eye view of how Gift Cards are used in your store.
Manage: For every Gift Card - you can see exactly what it was used for.
You can easily export all the data in your activity page, using the Export button, as well as import your old Shopify cards into our system:
Search Bar: In the search bar, you can input the buyer/recipient name, buyer/recipient email or order number. This will present the full Gift Card code, so that you can re-send it to the customer who lost it.
Gift Card details:
As you can see, the Gift Card code is available to the CS team. You can also see the order number (linked to the order on Shopify), the state and date the card was last used, and the Gift Card law associated with this state. This feature helps your accounting team organize their records and makes sure your company complies with regulations.
Changing Gift Card balance:
Clicking the Change Balance button will enable your CS team to alter the value of the Gift Card.
You can re-send Gift Cards by clicking the Resend Gift Card button. This button lets you choose the email the Gift Card is sent to, in case the customer made a mistake entering the email.
Disabling a Gift Card:
You can disable a Gift Card anytime at any case by simply pressing the Disable Gift Card button on the button of the Gift Card details page.
Got more questions or any feature ideas?
Feel free to contact us through the chat box or mail to Rise Support.