In this article, you will learn:
Please note that the AfterShip integration is available only on the Premium plan or above.
How the Rise.ai & AfterShip integration works
Once you integrate Rise with AfterShip Returns, issuing store credit becomes seamless and automated when a return is processed.
This integration allows you to refund the full return amount as store credit, and even offer bonus credit to incentivize customers to choose store credit over a traditional refund to their original payment method.
Customers will be notified about their store credit through the notifications you set up in Rise. The email type that will be sent to customers is Store Credit Received, and the credit will be added to their loyalty card code.
How to activate the integration
Follow these steps to activate the integration between Rise.ai and AfterShip
In your Rise dashboard, go to the Integrations page and toggle on the AfterShip integration.
Click Continue to AfterShip to proceed.
In your AfterShip dashboard, click Install App.
Select your Store URL and click Install App again to authenticate the connection.
Once installed, you can confirm the connection under the Apps section in your AfterShip Returns admin.
How to set up refund resolution in AfterShip -
After activating the integration in both Rise.ai and AfterShip, and creating your workflow, you’ll need to configure the refund resolution method for store credit in AfterShip.
To do so:
In AfterShip, go to Returns > Refunds and exchanges.
Locate the Refund to store credit section, make sure it’s active, and click Edit.
Under Settings, select Issued via Rise.ai as the resolution method.
This ensures that store credit will be issued through Rise.ai when customers choose that option in the return process.
How to set up AfterShip within Rise.ai
1. Go to your Rise dashboard
2. Navigate to the Workflow tab and click Create Workflow.
3. Click on the AfterShip pre-set workflow, then click Activate to enable it.
How the workflow works -
When a customer receives a bonus (YES):
They will receive 100% of the store credit amount for the refund.
They will receive 100% of the bonus amount set in AfterShip
When a customer does not receive a bonus (NO):
They will receive 100% of the store credit amount for the refund.
Please Note:
The workflow is already set to provide a 100% bonus and a 100% store credit refund when a customer receives a refund. This is the default setup, and we recommend keeping it as is for optimal performance.
How to add the return page link to your store -
To let customers submit a return request, go to your AfterShip Returns page and copy the return portal link. This link can then be added to your store (e.g., footer, returns policy, or order history page).
Here’s how to find your return page URL:
In AfterShip, go to Customizations > Returns page.
Scroll down to the Page URLs section.
Copy the page URL.
Add the link to your store so customers can easily access the returns portal.
After copying the link, you'll need to publish it in the Returns Page Editor.
How customers can submit a return request -
Once you've added the return page link to your store, customers will be able to submit a return request through the portal.
Here’s how the process works:
Customers enter their Order ID and email address.
They select the item they want to return and choose the reason for return.
They need to select Refund to store credit as the resolution method and submit their return request.
Once the customer submits their request, you'll need to approve it.
To do so, go to the AfterShip dashboard → Returns → Choose the relevant order.
Click on Approve → Submit.
Then click on Refund → Issue store credit → Click Refund to confirm.
The customer will then receive an email notifying them that the return has been approved.
How will customers be notified about their store credit -
Customers will be notified about their store credit through the Store Credit Received email notification, which you can set up in Rise. This email type is also sent if a customer is rewarded through a workflow.
You can customize the email in your Rise dashboard → Emails → Store Credit Received → Preview & Edit.
Please note: The customer will receive two emails: one for the credit applied to the order and another for the bonus credit.
Got any feature requests?
Feel free to add them to this feature request form.
Have more questions?
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