In this article you will learn:

Please note that the AfterShip integration is available only on the Premium plan or above.

Once you integrate Rise with AfterShip Returns, you’ll be able to automatically issue store credit when a Return is processed.
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This integration lets you refund the full amount with store credit and even gives you the option to offer bonus credit to encourage customers to choose this method.
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Customers will be notified about their store credit through the Rise notifications you’ve set up, and the credit will be added to their loyalty card code.

In the Rise dashboard, navigate to the Integrations page and activate the integration.
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After toggling it on, click Continue to AfterShip
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In the AfterShip dashboard click on Install App.
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To install the Rise.ai in AfterShip, select the Store URL and click Install App to authenticate the connection.
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You can view the connection with Rise under the Apps section in your AfterShip Returns admin.
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After connecting your Rise.ai account to AfterShip Returns and setting up the workflow to issue store credit for refunds, you will need to configure the refund resolution method for store credit within the Refunds and Exchanges settings in AfterShip Returns.

1. Go to your Rise dashboard.

2. Navigate to the Workflow tab → Click on Create Workflow.

3. You'll find the AfterShip trigger in the Workflow tab → Click Activate.

4. You can edit the notification through each action in the Workflow.
5. Activate the Workflow and Save.
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​Please Note:

In this workflow:

Note that the bonus feature, available alongside store credit, will be available soon.

After connecting your Rise.ai account to AfterShip Returns and setting up the workflow to issue store credit for refunds, you will need to configure the refund resolution method for store credit within the Refunds and Exchanges settings in AfterShip Returns.
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In the AfterShip Returns admin, navigate to Return Policy → Refunds and Exchanges.
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Here, Toggle on both the Refund to Store Credit and Refund to original payment method options.

Under the Refund to Store Credit option, Click on Edit.

Select Issued via Rise.ai in the settings → Press Save.
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In the AfterShip dashboard, click on the Customizations tab → Return page.
There, you'll see the link customers can use to submit their return request.
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After copying the link, you'll need to publish it in the Returns Page Editor.
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After customers click on the link, based on where you choose to place the link in your store, they'll need to enter their Order ID and Email.
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They will need to select the item they want to return and then provide the reason for the return.

Afterward, the customer will need to select Refund to store credit and submit their request.

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Once the customer submits their request, you'll need to approve it.
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To do so, head to your AfterShip dashboard → Go to Returns → Choose the relevant order.
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Click on Approve → Submit.
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Then click on Refund → Issue store credit → Click Refund to confirm.
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The customer will then receive an email notifying them that the return has been approved.

Note that the customer will receive two emails: one for the credit applied to the order and another for the bonus credit.
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You can customize the email notification on your Rise dashboard → Emails → Store Credit Received → Preview & Edit.

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